The Island Health Authority must be aware of the impact that it has on patients and the public and take steps to protect them. When you want to make a complaint about the health care you receive or about Island Health policies and procedures, Island Health will aim to give you an explanation, apology and options for resolving your complaint. If you have a complaint about Island Health, there are resources available to you.
The Island Health Authority must be aware of the impact that it has on patients
The Island Health Authority must offer a thorough review of all complaints made by patients and the public, including situations where no action was taken or where an investigation was not carried out. The Island Health Authority must also ensure that written responses are provided to all people who submit a complaint about their care or treatment at any hospital within their system.
When you want to make a complaint about the health care you receive or about Island Health policies and procedures, Island Health will aim to give you an explanation, apology and options for resolving your complaint.
Island Health Authority is committed to providing a high standard of care and we respect the role that patients and families play in making our healthcare system better. When you want to make a complaint about the health care you receive or about Island Health policies and procedures, Island Health will aim to give you an explanation, apology and options for resolving your complaint.
Island Health Authority will listen to your concerns, treat you with respect and dignity, work with you to resolve them as quickly as possible, keep any information confidential if requested, give you an opportunity for discussion or written response before making any final decision on your case.
If you have a complaint about Island Health, there are resources available to you. Talk to your nurse or doctor. They may be able to help resolve the situation. Go to the hospital’s complaint department and make a formal complaint.
Complain directly to the hospital’s chief executive officer (CEO). Their contact information can be found on the hospital’s website under “Contact us.” If this does not work for you, contact our Patient Relations Department by phone at 250-386-6999 or send an email with your concerns preferably within 48 hours of the incident occurring so that we may investigate them fully and take appropriate action if necessary. We will also document all complaints made; however, we cannot guarantee their confidentiality as these documents are considered public records under Canadian law.
Island Health Authority Care Complaints
Island Health Authority Medical Complaints: If you have a complaint about the care or treatment provided by any Island Health Authority Doctor, or if you are unhappy with the services that have been provided to your child, then you can make a complaint.
Island Health Authority Billing Complaints: If you feel that your bill is incorrect or incomplete, such as missing medical tests and charges, then please inform us immediately so we can take action immediately.
Island Health Authority Job or Staffing Complaints: We will try our best to rectify any issues in regards to staffing changes that may occur within The Vancouver Island Health Authority (VIHA) at various facilities across Vancouver Island.
Island Health Authority Medical complaints
Island Health Authority Medical complaints are about the quality of care you receive from Island Health Authority. Island Health Authority Medical complaints can be about the medical treatment you receive, or about the medical staff who provide that treatment.
Island Health Authority Billing complaints
The Island Health Authority Billing complaints are the most common complaint that you can find. That’s because billing complaints are usually about the amount of the bill, or a bill that is too high.
Island Health Authority billing complaints are not unique to this province, but they do happen quite often, especially when patients don’t understand why they have received an invoice from their doctor’s office. Many people feel that they should never receive an invoice from their doctor because they assume it is covered under their health plan and/or private insurance. The truth is, there may be providers out there who claim it’s part of their practice, but this isn’t always true for all doctors or health care professionals in your area!
These are the top complaints about island health
- The new smoking ban. This is a good example of an issue that has generated complaints in many communities, but since it affects health care directly, people have been especially vocal about it.
- Doctor’s office waits times. It’s hard to complain about this one because it depends so much on your doctor and which office you go to. If you’re not happy with your doctor or the service provided by his or her office, this may be a good time for some serious research into other options!
- The cost of living on islands (food) is more expensive than it should be given how much space there is here compared to other places where food prices are lower due to economies of scale (such as large metropolitan areas). Of course, this will vary depending on where exactly on the island you live, some areas may be cheaper than others due to availability of grocery stores nearby or proximity of fresh produce sources such as farms/ranches nearby therefore affecting how much money we spend per year eating healthy foods versus buying processed ones off store shelves.
Conclusion
If you want to complain about Island Health Authority, it’s very important that you be prepared. It’s easy to get emotional when talking about your health problems. But if you are going to make a complaint, then it needs to be written down and sent in writing so that it can be taken seriously by the people who need to hear it!
